Freshservice - Ticket Category Tree
Hello! If you're new to Freshservice, please start here!
- This article lists the categories available when you're reporting an issue (incident) to us.
- The service catalog uses a different list of categories.
- If you need more information about the difference between incidents and service requests, please read this article.
- On the other hand, if you want to understand what role categories play in Freshservice, read this.
Category
Sub-category
Item
Notes
Academic Applications
Apple Classroom
Campus
Clever
Destiny
EdPlan
FAST
PowerSchool
Perform
Professional Learning
Schoology
Seesaw
SWIS
Xello
Academic Applications (Other)
Applications that teachers and students use in classroom settings that aren't covered by other categories. For example:
- Writing apps
- Mathematics apps
- Testing apps (e.g. TestNav)
- Special education apps (e.g. Boardmaker)
- CAD apps (e.g. SketchUp)
Account/Access
Finance Account
HR Account
Managed Apple ID
SPPS Account (AD)
Student Information System Accounts (CAMPUS)
Work Order Facilities Account
Business Applications
Adobe Creative Suite
Bolt (Tableau)
Business Applications (Other)
Other applications used in SPPS administration, but typically not in classrooms.
Collaboration Tools
Microsoft Teams, Google Meet, Zoom, FaceTime, etc., but not virtual phones
Laserfiche
Office Productivity
Office 365, most Google Apps, etc.
Classrooms, Meeting Rooms, and Labs
A/V Equipment
Projectors, Apple TVs, speakers, presentation stations, and all manner of televisions
Labs and Mobile Carts
Stationary and mobile computer labs (laptop carts, iPad carts, etc.)
Room Scheduling
Special Event
Computers, Printers, Phones and Email
Computers
eFax
Email
iPads and Tablets
Networking/Internet
Phones
Desk Phones
Mobile Phones
Virtual Phones
Google Voice, Jabber, etc.
Printers, Scanners, and MFDs
Technology Recycling
VPN
Department Services
Communication
Blackboard
Connected
Constant Contact
Facilities
Tririga
Finance
Finance Services
Health Services
CHA Access (Remote)
Human Resources
Human Resources Services
On-/Off-boarding and Changes
IT
Data Services
Freshservice
Logistics
Moving stuff from place to place: office moves, LMM iPad supply runs, B2B transfers, pickups and deliveries of all sorts.
Project Management/Smartsheet
Websites
Nutrition Services
Catering
Food Quality
FOH Equipment
Interactive Menu
NC Delivery/Driver
Ordering
PE Menu Plans
Printer/Scanner
Recipe
Nutrition Services (Other)
Purchasing
Contract Services
Purchasing
Any purchases we facilitate, or quotes that we provide.
REA
Testing
Folders, Files and Documents
Personal
Shared
Reports
Custom
State
Student
Security
Information Security
Account Compromise
Application Audits
Content Filtering
Device Forensics
E-Discovery/Litigation Holds
Malware
Phishing Report
Security Audit
Information Security (Other)
Security and Emergency Management
Door Access
Physical/Building
Security Cameras
Security Training
SEM (Other)
Others