Jabber Login Error for specific user

*** Must be fixed by Infrastructure Services. ***

*** Confirm the user has a Jabber account before proceeding :) ***

1. Open Cisco Config Manager and search for End User.

2. Click on User ID.

3. Scroll down to find the following settings and check the first 2 boxes under Service Settings.

4. Under Device Information, add the user's Jabber phone (e.g. CSFe123456) to Controlled Devices.

5. Click the Save button. Allow 1 hour for changes to sync, then have the user try again.