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***FAQ: READ ME FIRST***
Welcome to Freshservice!
In order to use our system effectively, you must be logged in. If you
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FAQ: SPPS Freshservice Transition
What has happened?
SPPS' Technology Services team has changed its IT service management (ITSM) ap
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FAQ: Incidents vs. Service Requests
One of the things that Freshservice emphasizes more clearly than our previous system is the differen
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FAQ: SPPS Teams Using Freshservice
Which SPPS units or teams use Freshservice?
Freshservice is currently used by nearly all of the te
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FAQ: SPPS Ticket Categorization
Hello! If you're new to Freshservice, please start here!
Why does SPPS use categories for tick
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FAQ: Human Resources
Who do I contact to reset my Human Resources account/PeopleSoft password?
Email HR.Info@spps.org.
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FAQ: Employee ID Badges
Badge requests and issues are handled by Security and Emergency Management.
As a manager, how
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FAQ: Bolt Support
Who do I contact for support with Bolt?
Email bolt.support@spps.org.
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FAQ: MRBS
What is MRBS?
MRBS (Meeting Room Booking System) is the SPPS web application for reserving meeting
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FAQ: Apple Classroom
What is Apple Classroom?
Apple Classroom is an iPad and Mac app that lets teachers guide and direc